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Customer Service

Shipping Information

Our high-quality, GM Photostore images are printed on demand when you order them. On average, your print will be processed within 48 hours or the next business day if the order was placed on a weekend or holiday.

All images are hand packaged by our expert staff to insure that they will not be damaged in transit. Larger prints will be shipped in special designed photographic shipping containers.

The GM PhotoStore offers several options for shipping your order after they have been printed and inspected by hand by our photo lab technicians. Shipping prices are based upon the total order value and number of prints ordered. The following schedules apply based upon the ship-to-location.

Select Shipping Destination

US Address within the Continental 48 States

Standard Delivery (6-10 business days after shipped) or Priority Delivery (2nd business day after shipped). Please note that Standard Deliveries are not trackable. Express shipping is not available for APO/FPO addresses. Packaging and Delivery prices are based upon the following schedule:

Order Standard Delivery Additonal Priority Delivery Additional
Amount First Print Prints First Print Prints
$0.01 - $19.00 $3.99 $1/each $18.99 $1/each
$19.01 - $29.00 $4.99 $1/each $19.99 $1/each
$29.01 - $39.00 $5.99 $1/each $20.99 $1/each
$39.01 - $59.00 $6.99 $1/each $21.99 $1/each
$59.01 - $89.00 $8.99 $1/each $23.99 $1/each
$89.01 - $150.00 $9.99 $1/each $24.99 $1/each
$150.01 - $200.00 $10.99 $1/each $25.99 $1/each
$200.01 - $250.00 $11.99 $1/each $26.99 $1/each
$250.01 - $300.00 $12.99 $1/each $27.99 $1/each
Over $300 5% of Total Order $1/each $27.99 10% of Total Order


For each additional print in your order, the Additional Ship Cost of $1/print will also apply.

Alaska, Hawaii, and US Territories

Standard Delivery (10-14 business days after shipped). Packaging and Delivery prices are based upon the following schedule:

Order Standard Delivery Additonal
Amount First Print Prints
$0.01 - $19.00 $5.99 $1/each
$19.01 - $29.00 $6.99 $1/each
$29.01 - $39.00 $9.99 $1/each
$39.01 - $59.00 $12.99 $1/each
$59.01 - $89.00 $14.99 $1/each
$89.01 - $150.00 $15.99 $1/each
$150.01 - $200.00 $16.99 $1/each
$200.01 - $250.00 $17.99 $1/each
$250.01 - $300.00 $18.99 $1/each
Over $300 10% of Total Order $1/each

For each additional print in your order, the Additional Ship Cost of $1/print will also apply.

Canada

Standard Delivery (10-14 business days after shipped). Packaging and Delivery prices are based upon the following schedule:

Order Standard Delivery Additonal
Amount First Print Prints
$0.01 - $19.00 $4.99 $1/each
$19.01 - $29.00 $7.99 $1/each
$29.01 - $39.00 $9.99 $1/each
$39.01 - $59.00 $19.99 $1/each
$59.01 - $89.00 $24.99 $1/each
$89.01 - $150.00 $25.99 $1/each
$150.01 - $200.00 $26.99 $1/each
$200.01 - $250.00 $27.99 $1/each
$250.01 - $300.00 $28.99 $1/each
Over $300 10% of Total Order $1/each

For each additional print in your order, the Additional Ship Cost of $1/print will also apply.

International

Standard Delivery (14-21 business days after shipped). Packaging and Delivery prices are based upon the following schedule:

Order Standard Delivery Additonal
Amount First Print Prints
$0.01 - $19.00 $8.99 $1/each
$19.01 - $29.00 $9.99 $1/each
$29.01 - $39.00 $15.99 $1/each
$39.01 - $59.00 $26.99 $1/each
$59.01 - $89.00 $26.99 $1/each
$89.01 - $150.00 $26.99 $1/each
$150.01 - $200.00 $27.99 $1/each
$200.01 - $250.00 $28.99 $1/each
$250.01 - $300.00 $29.99 $1/each
Over $300 10% of Total Order $1/each

GMPhotostore ships to most Countries outside the US. If the ship to Country is not listed in the pull down menu in the checkout process, contact us by email for shipping information.

For each additional print in your order, the Additional Ship Cost of $1/print will also apply.

Customs Information
International shipments may be subject to import duties and taxes. Any additional charges for customs clearance must be paid on upon receipt and will be in addition to shipping prices. We do not have any control over these charges. Please contact your local customs office for more information.

Return Information
Should you not be completely satisfied with the quality of your photo(s) for any reason, please call us at 1-800-558-2550 or 1-707-766-6391 within 30 days for a credit or replacement. We will issue you an RMA (Return Merchandise Authorization) to include with the product which will expedite the process.

All image returns must include a copy of the order confirmation or the following information: order number, user ID and full name. Also, please include a reason for the return. Return the product to"

GMPhotostore
RMA # (Enter your RMA number here)
625 Second Street
Suite 210
Petaluma, CA 94952


Please allow one week for the refund to appear on your next credit card statement after the product has been received by us.


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