-GM PhotoStore

Ordering Online:

For products displayed online, you may order any products from our online store by adding them to your shopping cart and following the instructions to submit the order. Only credit card orders can be taken online. We accept Visa, MasterCard, and American Express.

The order and payment information you provide will be sent electronically and processed immediately. You will receive an email within 15 minutes confirming your order.

Ordering by Phone:

Call us Toll Free at 1-800-558-2550 or 1-707-766-6391. GMPhotoStore Customer Service Representatives are available normal Business days 9:00AM until 3:00PM (Pacific) Monday thru Thursday. We close at 2:00PM on Fridays and on most holidays.

Ordering by Fax:

We are happy to fax you an order from that you can fill out and return to us. Our fax number is 707-766-8400

Ordering by Mail:

Please mail your orders to:
GMPhotoStore
615 2nd Street
Petaluma, CA 94952 USA

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Shipping Information

Our high-quality, GM Photostore images are printed on demand when you order them. On average, your print will be processed and shipped within 2 to 5 business days. Framed prints will take 7 to 12 business days to ship.

All images are hand packaged by our expert staff to insure that they will not be damaged in transit. Larger prints will be shipped in special designed photographic shipping containers.

Shipping prices are based upon the total order value and number of prints ordered. Delivery prices are calculated at checkout. Estimated shipping costs are available in your shopping cart.

After shipment, you can generally expect your package to arrive within these time frames:

US Address within the Continental 48 States - 3-7 business days

Alaska, Hawaii, and US Territories - 8-14 business days

Canada - 10-14 business days

International - 14-21 business days

GMPhotostore ships to most Countries outside the USA. If the ship to Country is not listed in the pull down menu in the checkout process, please contact us by email for shipping information.

Customs Information: International shipments may be subject to import duties and taxes. Any additional charges for customs clearance must be paid on upon receipt and will be in addition to shipping prices. We do not have any control over these charges. Please contact your local customs office for more information.

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Returns & Exchanges

GMPhotoStore Guarantee

At GMPhotoStore, your complete satisfaction is always guaranteed. If for any reason, you are not happy with your purchase, please return it (in new condition, please) within 45 days. We will gladly exchange it, or refund your money.

To Return or Exchange Merchandise

Please call our Customer Service Department 1-800-558-2550 for a Return Merchandise Authorization Number before returning merchandise.

If we made an error on your order, GMPhotoStore will gladly reimburse you for your reasonable return ground shipping charge upon receipt of your merchandise. We do not issue call tags. Shipping reimbursement will be credited back to the original purchase credit card and the correct merchandise will be promptly sent to you with no shipping charge.

Merchandise must be returned in its original condition and within 45 days of original purchase (invoice date).

Return merchandise should be packed in its original packaging (outside shipping package, if in suitable condition) with a copy of the packing slip and a short note explaining the reason for the return or exchange.

We highly recommend return merchandise be shipped through UPS who will provide a tracking number and insurance automatically with each shipment. US Priority Mail is also acceptable with delivery confirmation. We cannot be responsive to your request without your return in hand. We would hate if something happened to your return in transit and you were unable to track it!

A credit for the cost of the returned merchandise should appear on the original credit card used to purchase the item(s). We will be happy to send you a replacement item prior to the item being returned to us, but we will charge your credit card for the replacement shipment. When we receive the returned merchandise, your account will be issued a credit. Sorry, we cannot be responsible for bank charges for overdrafts. Please allow 1-2 billing cycles for the credit to appear on your statement.

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Frequently Asked Questions

What print sizes and formats are available?

Do you crop images to fit the paper size?

I notice your images have a watermark; does my print come like this?

What should I do if I'm having trouble ordering online?

Who can I talk to if I have a specific question about a photo?

How quickly will I get my custom prints?

How does the quality of your prints compare to other services?

What print sizes and formats are available?

The following print sizes are available for the GM PhotoStore. Inch sizes are exact, metric sizes are calculated (2.54cm = 1 Inch) and rounded off: 8" x 10" (20 x 25 cm) , 16" x 20" (40 x 50 cm) , 24" x 30" (61 x 76 cm) . Prints come in Matte format with a Full Bleed Border.

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Do you crop images to fit the paper size?

In order to maintain the integrity of the original photograph, we do not crop to fit the print paper proportions. Therefore, your borders may vary according to the proportions of the original image format.

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I notice your images have a watermark; does my print come like this?

This watermark is used to protect the images on the website, and is not included on your prints.

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What should I do if I'm having trouble ordering online?

You can always contact us at GMPhotoStore@mallservicesgroup.com and include a telephone number where we can reach you. We would be happy to take your order over the phone.

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Who can I talk to if I have a specific question about a photo?

For information regarding the professional use of GMPhotoStore images, please email support@gmmediaarchive.com.

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How quickly will I get my custom prints?

Our high-quality prints are printed on demand when you order them. On average, your print will be processed within 48 hours or the next business day if the order was placed on a weekend or holiday. Shipping time varies from 2-10 days depending on the shipping option selected.

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How does the quality of your prints compare to other services?

Our museum quality prints are crafted using Light Jet printers and the latest and best available Kodak paper. We use state of the art multi-layer color papers that provide image stability for more than 100 years before any noticeable fading occurs.

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Contact GMPhotoStore

Contact By Email:
GMPhotoStore@mallservicesgroup.com

Contact By Phone:
Call us Toll Free at 1 (800) 558-2550
or at (707) 766-6391

GMPhotoStore Customer Services Representatives are available normal business days 9:30AM until 2:00PM. (Pacific Standard Time). We are closed most business holidays.

Contact by Fax:
(707) 766-8400

Contact by Mail:
GMPhotoStore
615 Second St.
Petaluma, CA 94952 USA

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