What print sizes and formats are available?
Your prints are made to order by Duggal Visual Solutions, Inc. of
New York. Named "2002 Photo Imager of the Year" by Photographic
Processing Magazine, Duggal is recognized worldwide for its quality
printing and breadth of innovative graphic services to museums,
galleries, artists and top corporations for over 40 years.
The following print sizes are available for the GM PhotoStore.
Inch sizes are exact, metric sizes are calculated (2.54cm = 1 Inch)
and rounded off.
| Print Size |
Format |
Border |
| 8" x 10" (20 x 25 cm) |
Matte |
Full Bleed |
| 16" x 20" (40 x 50 cm) |
Matte |
Full Bleed |
| 24" x 30" (61 x 76 cm) |
Matte |
Full Bleed |
|
 |
| Back to top |
|
Do you crop images to fit the paper size?
In order to maintain the integrity of the original photograph, we do
not crop to fit the print paper proportions. Therefore, your borders
may vary according to the proportions of the original image format.
|
|
| Back to top |
|
I notice your images have a watermark; does my print come like this?
This watermark is used to protect the images on the website, and
is not included on your prints.
|
|
| Back to top |
|
What should I do if I'm having trouble ordering online?
You can always contact us at GMPhotoStore@mallservicesgroup.com and include a
telephone number where we can reach you, and we would be happy to
take your order over the phone.
|
|
| Back to top |
|
Who can I talk to if I have a specific question about a photo?
Please email us at support@gmmediaarchive.com.
|
|
| Back to top |
|
What are your shipping rates?
We have US and worldwide shipping with two options - standard and
express. The details on our shipping rates are described on the
Shipping and Returns page. http://www.GM PhotoStore.com/shippingInfo.asp
|
|
| Back to top |
|
How quickly will I get my custom prints?
Our high-quality prints are printed on demand when you order them.
On average, your print will be processed within 48 hours or the next
business day if the order was placed on a weekend or holiday.
Shipping time varies from 2-10 days depending on the shipping option
selected.
|
|
| Back to top |
|
What should I do if I receive my order, but choose to return it?
Should you not be completely satisfied with the quality of your
photo(s) for any reason, please return it for a full refund within
30 days and we will refund your credit card (minus shipping and
handling charges). Return information can be found on the Shipping
and Returns page. http://www.GM PhotoStore.com/Returns.asp
|
|
| Back to top |
|
What do I do if my package was damaged during shipment?
First e-mail us at GMPhotoStore@mallservicesgroup.com and let us know what happened.
We will reprint and ship your order as soon as possible. Secondly,
please send the damaged print to us so that we can see how to
correct this problem in the future. Our return address can be found
at http://www.GM PhotoStore.com/returns.asp.
|
|
| Back to top |
|
What is your privacy policy?
We know that you care how information about you is used and shared.
You can find complete information on our privacy policy at
http://www.GM PhotoStore.com/Privacy.asp.
|
|
| Back to top |
|
What payment methods do you accept?
We accept most major credit cards including American Express, Visa,
MasterCard and Discover.
|
|
| Back to top |
|
Can I check on the status of my order?
When we ship your order, you will receive an email confirmation. If
you have selected Express shipping, there will be a tracking number
included in the email. Alternatively, you can go to My Account page
on the website to view the status of your order.
|
|
| Back to top |
|
I have forgotten my password, what do I do?
If you have forgotten your password, you can reset it directly on
the website. Please go to http://www.GM PhotoStore.com/EmailPassword.asp and type in your
username and City of Birth (entered when you registered).
|
|
| Back to top |
|
How does the quality of your prints compare to other services?
Our museum quality prints are crafted using Light Jet printers and
the latest and best available Kodak paper. We use state of the art
multi-layer color papers that provide image stability for more than
100 years before any noticeable fading occurs. The prints are made
to order by Duggal Visual Solutions, Inc. of New York.
|
|
| Back to top |
|
Are your prints available as digital files?
We can only provide these images as custom prints on the GM
PhotoStore. If you would like to license any of these images,
please contact us at support@gmmediaarchive.com.
|
|
| Back to top |
|
Which Browsers do you support?
The GM PhotoStore supports the following browsers:
|
Netscape PC: 4.5 and above
Netscape Mac: 4.5 and above
IE PC: IE 5 and above
IE Mac: IE 5 and above
|
|
|
| Back to top |
|
I am having problems adding items to my cart, what can I do?
If you are having problems adding items to your cart, it is likely
that your browser configuration is set to not support cookies or
your browser is not cookie-enabled. Cookies are data stored by your
browser that we use to store items in your shopping cart. To change
these settings, go to the Help menu on your browser.
|
|
| Back to top |
|
I need more help.
Please don't hesitate to contact us at GMPhotoStore@mallservicesgroup.com .
|
|
